Privacy statement • Bagels & Beans

Last updated April 2023

Bagels & Beans B.V. (“Bagels & Beans”) is the party responsible for processing your personal data and respects the privacy of individuals. This Privacy and Cookie Policy sets out how Bagels & Beans and its associated franchisees (“we” or “us”) collect, store, use and protect your personal information.

When you visit one of our websites, order from one of our locations (including franchise stores) or provide personal information to us, you consent to the collection, retention, use and disclosure of your information in the manner set forth in this Privacy Policy. References to “website” include the following: www.bagelsbeans.nl , www.bagelpower.nl, www.bestel.bagelsbeans.nl, or any other site, services (including web services), software or application that or any other medium operated by Bagels & Beans.

You are not required to provide personal information to us, but if you do not provide the information we need, we may not be able to assist you or we may not be able to process your order. If you do not agree with the procedures outlined in this privacy policy, you are asked not to provide us with personal information and to avoid interacting with our websites.

The Bagels & Beans privacy policy is part of the terms and conditions. You can find it by using the following link: https://www.bagelsbeans.nl/en/contact/algemene-voorwaarden/

Revisions to this policy

We may revise this policy from time to time as the need arises. Therefore, please check this website regularly so that you are aware of any revisions. If we believe that any substantial changes to this policy will materially affect you, you will be notified by email or a notice will be posted on the home page (www.bagelsbeans.nl) of our websites and we will otherwise inform you if required by applicable data protection laws. You can check the date at last updated above to see when this Privacy Policy was last revised.

If you continue to use our websites, place an order with our business or provide us with further personal information after this policy has changed, you will be deemed to have accepted the revised policy.

What information is collected

We collect information we need to process your orders, to register you for an account, to process your application for employment or franchise applications, or to provide other services and/or assistance you have requested. Where possible, we offer you the opportunity to communicate with us anonymously.

The personal information we collect and retain from you (“information”) includes information such as your first and last name, your mailing address, your phone number(s) and mobile number(s), your email address, details of your order, the business chosen for order pickup, and your IP address.

When you apply for a job with Bagels & Beans or wish to become a Bagels & Beans franchisee, we will ask you for some information to enable us (with your consent) to assess your suitability as a Bagels & Beans employee or franchisee.

When you order online from us using Bagels & Beans’ internet ordering system (whether through the Bagels & Beans website or an application on a smart device), we collect additional information about you, such as:

your IP address as part of your order;
your feedback;
your menu preferences and previous order information;
any pickup instructions or comments.

How do we collect information?

We collect information in a variety of ways, including when you:

visit one of our websites (including any application operated by Bagels & Beans);
when you register to use any of the platforms used by or on behalf of Bagels & Beanswhen you “Like” our Facebook page or participate in surveys, promotions and contests through our Facebook page;
uses or follows our social media pages/profiles, such as Google+, YouTube, Facebook and Instagram;
orders through a store, a phone, Bagels & Beans’ internet ordering system, the mobile site or any application;
applies for a job with us;
communicates through our franchise or recruitment web page or participates in the franchise or application process;uses our mobile applications;
enters a contest or promotion through any medium;
subscribes to our eDM mailing list;
participates in a survey;
participates in focus groups, surveys and market research activities;
request information about our franchise system;
sends feedback about the website;
sends a question to the privacy officer.

Except as stated in this Privacy Policy, Bagels & Beans or Bagels & Beans franchisees collect information directly from you. However, there may be occasions when your information is collected through someone else (for example, Bagels & Beans may collect your information through Bagels & Beans franchisees). Where Bagels & Beans or Bagels & Beans’ franchisees collect your information through other persons, Bagels & Beans or the franchisee will use reasonable efforts to notify you (if not already disclosed in this policy). Your information will be collected, retained, used and disclosed by us in accordance with this policy regardless of where we obtain the information.

How do we use information?

We use your information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include the following:

sending you an email and/or text message to confirm your order;
further processing orders you place with us (for example, communicating about the order);
contacting you by phone to inform you that your order is ready for pickup at one of our stores;
processing job applications or franchise applications we receive from you;
judging contests and awarding prizes, awards and purchases;
providing other assistance, products and/or services you have requested;
determining the number of visitors to our websites and conducting reviews of our websites;
keeping you informed about changes to our websites, goods and/or services;asking you to participate in market research (including focus groups, panels and surveys) so that we can better understand our customers’ needs and tailor our future products and services accordingly. This is done by email only (if you have consented to receive such communications);
analyzing orders and buying habits so that we can better tailor the ordering experience, products and services to our customers;
sending you offers or information about our products or services that we think may be of interest to you (this will be done by email, if you consent to it during the order placement process on order.bagelsbeans.co.uk)asking you for feedback on our products and/or services;
responding to any complaints, questions and feedback;
removing your information from our databases;
analyzing sales trends, inventory management and sales and inventory reports;
any other purposes identified at the time your information is collected;
and to prevent fraud, comply with any legal obligation, or as otherwise permitted or required by law. Notify you of an order that is not completed / not completed in a timely manner. This does not require you to be logged in. Your data will not be kept longer than necessary or shared with third parties for commercial purposes.

Sometimes we receive data from our affiliates, customers and other third parties that may provide us (or these others) with insight into our customers’ (online) ordering and buying activities and generally help to improve the Bagels & Beans experience for our customers. For example, a customer’s order may provide us with information about the customer (such as which beverages or bagels are preferred) that allows us to measure the effectiveness of the customer’s ordering experience and based on which we can improve its quality.

We may also aggregate data based on information we already have about the customer so that we can offer or suggest a variety of products, offers and amenities to our customer or so that we can customize the customer’s ordering experience.

Applying for a job at Bagels & Beans

When you apply for a job with us, we (or our franchisee, where applicable) will collect the following information from you: your full name, your date of birth, whether you are authorized to work in the Netherlands, your private address, your contact telephone numbers, your e-mail address, your work experience, references (it is your responsibility to provide us with contact details of persons who have given you express permission to include their personal details in your application), your availability, your driver’s license details and your gender.

You acknowledge that you have given us permission to collect and use the above information to assess your suitability as an employee or franchisee employee.

Upon completion of the application process, we will retain your cover letter, CV, correspondence, personal data, certificates and Certificate of Good Conduct (VOG) for 3 months. If you have not given your consent, we will store your data for a maximum of 4 weeks. After these 3 months or 4 weeks, we will delete all your data.

Franchise application

When you submit a franchise application to us, we collect the following information from you: your full name, your address, your nationality, your contact telephone numbers, your email address, your marital status, children, whether you have a driver’s license, your language skills, information about your health, education, work experience, business experience, employment history, financial position and creditworthiness.

You acknowledge that you have given us permission to collect and use the above information for the purpose of assessing your suitability as an employee with a franchisee or franchisee.

Franchise Application

Bagels & Beans and its franchisees do not store credit card details for in-store purchases. Online orders can be paid for as follows: in cash at the store, via payment cards at the store, or using vouchers at the store.

Disclosure of Information to Third Parties

Where appropriate, Bagels & Beans and its franchisees may share your information among themselves and with other parties:

To fulfill the purpose for which the information was provided to us;
With affiliated entities, suppliers, and third parties that provide services to or on behalf of us (e.g., IT management providers, third parties offering customer order analysis, IT and cloud storage providers and processors);
With legal entities for which you have explicitly given us consent to disclose your information;
With any legal entity to which we or our franchisees are otherwise permitted or required by law to disclose information;
If your personal information is collected in connection with a joint promotion or service provider, it may be shared with that joint promoter or service provider for marketing and research purposes, as communicated at the time your information was collected and in accordance with applicable data protection laws;
With any other third party disclosed to you at the time your information was collected or after collection, provided that all applicable data protection law requirements are met.

Access, Accuracy, and Security

We will make every effort to ensure that the information we collect and store about you is accurate, complete, and up to date. However, we encourage you to inform us of any changes to your information so that we can maintain an accurate, complete, and current record. Please notify us if you believe your information needs to be updated or corrected.

You may request access to and correction of your information at any time. Such requests should be directed to us by contacting us (see the Contact Us section below).

We have implemented appropriate measures to protect your information from misuse, loss, and unauthorized access, modification, or disclosure. Our security measures include encryption, firewalls, physical and logical access protection, automatic access logging and monitoring, and extensive security protocols implemented by our IT providers. These providers hold ISO certification and undergo regular audits.

However, no data protection or security measures are entirely foolproof, and we cannot guarantee the security of your information, particularly during online transmissions. You should take steps to safeguard your information (e.g., by protecting your usernames and passwords) and notify us as soon as possible if you become aware of any security breaches.

Cookies and Similar Methods

A cookie is a piece of information that our web server can send to your device when you visit one of our websites. Our websites use cookies and similar technologies for the following purposes:

Statistical and analytical purposes – To understand how our website is used and navigated, including visit frequency, duration, and peak session times. Bagels & Beans may use this data to evaluate and improve its website.
Tracking cookies – To facilitate integration with social media platforms such as Facebook, Twitter, and Google when you are logged into these services. These cookies track your browsing history, enabling us to show you more relevant advertisements and limit the number of times you see a particular ad. They also help us measure the effectiveness of our digital marketing campaigns.
Recognizing returning visitors – To recognize you when you revisit our site and manage your access to different pages. If requested, cookies can also save your preferences for future visits. For example, if you customize a bagel order, a cookie may be placed on your system so that your preferences are remembered for future purchases.

You can configure your browser to refuse cookies and similar tracking methods. However, please note that some features of our website may not function properly if cookies are disabled.

Links to Other Sites

Our website may contain links to third-party websites. A link to an external website does not constitute an endorsement of its accuracy, reliability, or content. Any information collected by such websites is subject to their respective privacy policies.

How to Unsubscribe from Our Messages

If you no longer wish to receive email messages from us, click the unsubscribe link provided in the email. To remove your information from our marketing and communication databases, please send an email to our Privacy Officer at privacy@bagelsbeans.nl.

Complaints Procedure

If you wish to file a complaint about a violation of this policy, the General Data Protection Regulation (GDPR), or the Telecommunications Act, you may do so using the contact details below. Please provide sufficient details regarding your complaint, including any supporting documentation or evidence.

The Privacy Coordinator of Bagels & Beans will investigate the complaint and determine the appropriate measures to resolve your concerns. We will contact you if additional information is required and will notify you in writing of the Privacy Coordinator’s decision.

If you are not satisfied with the decision, you may contact us to discuss your concerns or file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).